You might want to know what you are setting up.
helpcomputing would never want to tie you up in any lengthy stuff so here's what you can expect from the
BUSINESS ENTERPRISE Package, the package that gives your company lower, predictable, affordable IT Cover and Support.
a) There are no fixed term contracts between helpcomputing and you (or your company). You are free.
You aren't bound; you can cancel your BUSINESS ENTERPRISE subscription at any time.
b) Though unlikely, should helpcomputing need to cancel your BUSINESS ENTERPRISE subscription helpcomputing will give you
(or your company) at least 30 days notice.
c) There are no defined Service Level Agreements; if we are busy, we may not always be able to respond to any call as quickly as you would like, but we'll always do our best. As a registered
BUSINESS ENTERPRISE Customer, you will have a priority support number and priority lines of contact to helpcomputing. And you will be a priority over Business Two,
Business One and Home customers as well as priority over other normal customer requests and enquiries.
d) Our service is provided to you via the Internet. Our service therefore depends on Internet connectivity being available between our offices and your office, or at your location if you are
on a laptop.
e) When you set up your subscription, you are paying monthly in advance.
f) Should you cancel your subscription at any time, helpcomputing would still provide service for the remaining days in your month and still honour any
discounts on any remote work you require during the remaining period.
g) Should helpcomputing cancel your subscription giving at least 30 days notice, helpcomputing would still provide service
for the remaining days in your month and provide a final further 30 days if required, if your final direct debit has been paid. helpcomputing would still honour any
discounts on any remote work you require during the remaining periods.
h) You will only be entitled to free remote services, where a member of helpcomputing is able to connect to
a registered computer to perform work or a service to correct a problem or an issue.
