Privacy

Hello. It's the 21st century and in a dodgy world where people harvest email address and other detail, you'll want to know what helpcomputing would do with your data.

Nothing much. We'll use any information you provide us only to do what you'd expect of us. That is, we may use your contact numbers to contact you in order to progress your project or repair or service or purchase.

We'll use your email address to contact you.

We'll use your address only to organise a collection or delivery, or an agreed visit by someone from helpcomputing. Your address might be required in conjunction with your purchase.

We might email you to let you in on any relevant news or offers, but you'll always have the option to opt-out of this kind of message.

And that's about it. We won't ever sell or otherwise pass on your details.

General Data Protection Regulation (GDPR)

The European Union has strengthened its Data Protection laws. The UK’s Data Protection Act 1998 has been replaced with the EU’s General Data Protection Regulation (GDPR). The below details how helpcomputing and its parent company, Cairos Computing Limited will respond to the GDPR.


helpcomputing
helpcomputing is a trading style of Cairos Computing Limited. The trading style helpcomputing is owned by Cairos Computing Limited and Cairos Computing Limited is fully responsible for implementing and complying with GDPR.


Contact Us
You can contact helpcomputing (and therefore Cairos Computing Limited) through the Contact Us menu button above.


How we use your information
helpcomputing only collects enough information from you so that we can help you. We only collect information to carry out a purchase, task or function that you request. We collect data from you such as name, email address, home or business address and payment methods. If you purchase any goods or services from the helpcomputing website, you will be securely transferred to our Payment Processing Partner (currently PayPal) to complete your purchase.

Your data may also be shared with other companies such as Microsoft. We would only share your data with companies that have an established relationship with Cairos Computing Limited. We'll only share data to a company so that it can provide goods or services to you on behalf of helpcomputing. We only securely share only enough data required to complete a requested task. We share enough data to Microsoft, for example, to set up an Office 365 for Business subscription.


Our Lawful Basis
Our lawful basis for processing your data is CONTRACT.

This essentially means that helpcomputing has a contract with you and this may be verbal, written or implied. helpcomputing only processes your data so that it may complete a task, process, service or sale for you.


Data Retention Periods
Currently, we retain your data indefinitely. We only keep data obtained from you so that we can maintain tasks such as supplying goods and services, and maintaining your customer account and contact details. Once obtained, we securely protect your data. We retain your personal or company data because you are a customer of ours and you secured goods or services from helpcomputing. If you have been requested to supply credit card details, this request will have been securely handled by our Payment Processing Partner. We do not retain or store debit or credit card details.


Your Rights
You have the right to complain to the ICO (the Information Commissioner’s Office) if you think that there is a problem with the way that helpcomputing processes your data.

Credit and debit card details

Neither helpcomputing.net, nor Cairos Computing Limited store your financial details. Purchases made via this website are processed by PayPal and we have no method of storing or retrieving your credit or debit card details. If you use your credit or debit card in person then the reader we use has no method whereby your card details are stored.

This means that once you have passed your credit or debit card details to us, it is only used for the purpose of completing your transaction with us. Once your transaction has completed, your credit or debit card details are not retained.