Get help

You are hopefully looking at this page from your unwell computer. And this means that it is quite possible that we can help you remotely. It is cheaper if helpcomputing is able to work on your computer remotely. You'll need to install helpcomputing's remote software to allow us to help you. We've worked with Avast to provide this software, so that only helpcomputing can connect to your computer.

Please click the Blue Screen below to start the download.

When you have clicked the above screen, your Windows computer automatically starts to download helpcomputing's software so that we can connect to it.

Find and open your download.

If you are using Microsoft Edge or Google Chrome, It's in the top right of your browser, click the ... and then click Downloads.

If you are using Firefox, It's in the top right of your browser, under a blue arrow.

You will need to chose 'Run' when prompted. You might need to again confirm that our software - it's based on software from AVAST - should run.

The install process is quiet, and depending on the speed of your computer, could take up to 5 minutes or so to complete.

... help is on the way

Some things that are good to know:

1. Our link only allows a helpcomputing technician to connect to your computer. No one else and nothing else can use this link to access your computer.

2. When you fill in the Submit ticket form, this information is sent only to helpcomputing.

3. Your helpcomputing technician will only connect to your computer with your permission. Without your permission, helpcomputing will not access your computer.



And that's it.

We'll agree a time with you to connect to your computer, and if we can fix it remotely, we'll let you know. We'll give you a quote that we'll stick to. And if we can't fix your computer remotely, we'll give you any money you have paid back. Or give you options where we'll visit to collect and fix your computer.